Last updated: October 2025
We offer a 5-year trade-in program that allows you to upgrade your watch with significant savings.
Within five years of your original purchase, you can trade in your Tourbillon watch for 50% of the original purchase price toward a new model. The new watch must be equal to or higher in value than your original purchase price.
Requirements:
This program demonstrates our confidence in the quality and longevity of our timepieces, while providing you with a sustainable way to upgrade your collection.
To initiate a trade-in, please contact us with your purchase details and desired new model.
We know buying a watch online can feel uncertain, so we've done our best to make your decision as informed as possible.
Every product page includes Image, 3D, and Video views that show your watch from every angle, along with complete Product Details for specifications and materials.
In the INFO & SUPPORT section, you'll also find our intelligent AI assistant, which is connected directly to our internal knowledge base. It can instantly answer any questions about movements, straps, water resistance, or maintenance.
Please take your time to explore all this information before purchasing — we truly want you to feel confident about your choice.
We would love to offer completely free returns like many big Canadian brands — but as a small independent studio, we face one big challenge: Stripe transaction fees.
Whenever a payment is processed, Stripe automatically charges two non-refundable fees:
Even if we refund your entire payment, these fees are not returned to us.
That's why we've decided on a fair solution — we'll split the Stripe fees 50/50 with you.
If your purchase was 1,000 CAD, Stripe's total fee might be around 5.7%.
We'll refund about 97%–98% of your payment, and we'll cover the remaining half of Stripe's cost ourselves.
We hope this feels transparent and balanced — it's our way of keeping the policy kind, fair, and sustainable.
You may request a return within 30 days of delivery, as long as the following conditions are met:
Once the return is received and inspected, we'll process your refund within 3–5 business days.
Refunds appear on your statement within 5–10 days, depending on your bank.
Tourbillon was built by enthusiasts who truly love mechanical timepieces.
We're not here just to "sell a watch" — we want you to own one that you'll genuinely enjoy wearing.
If it turns out your watch isn't the right fit, that's okay.
We'll still treat you with the same respect and transparency — all we ask is a bit of understanding as we share part of the Stripe fee together.
Every return teaches us how to build better, more meaningful products.
If you'd prefer to exchange your watch instead of returning it, we're happy to help.
As long as your item meets the same return conditions above, we'll cover the shipping cost for the exchange — you won't have to pay for the replacement delivery.
Please contact us first so we can reserve the model you want and provide an RMA number for the return.
If you have any questions about our Return Policy or would like to initiate a return or exchange, please contact us:
Tourbillon Watch Co.
Email: tourbillonme@outlook.com
Customer Service: Available 24/7
For return-related inquiries, please include "Return Request" in the subject line.